experience

Profile Summary

I am a Product Manager with a passion for human-centric design and expertise in both product and program management. My experience spans across Edu-tech, automotive and manufacturing industries, where I excel in transforming innovative ideas into scalable, impactful solutions.

As a Senior Product Manager at BYJU's, I led the development of OrderKart, streamlining order processing for thousands of students. I leverage data-driven insights and agile methodologies to deliver exceptional, customer-centric products.

With strong technical and analytical skills, I am committed to driving business growth and fostering lasting client value.

Technical Skills

SQL
MS Office
Photoshop
Figma
Jira
Confluence
Moengage
HTML
CSS
Python
JavaScript
Next.js
Flask
Express.js
Framer Motion
Tailwind

Professional Experience

Battery Smart
August 2025 to Present

Associate Director - Product Management

  • Building Inventory Management Platforms
Adda247
October 2024 to May 2025

Senior Product Manager

  • Lead a cross-functional team managing CRM operations and third-party integrations to enhance operational efficiency and client engagement
  • Conducted comprehensive market research to understand student behavior, leveraging real-time insights for personalized sales interactions; improved sales conversions by 12%.
  • Increased call pickup rates by 10% through AI chatbot integration and in-app nudges, reducing friction for high-intent users.
Nest Up
June 2024 to October 2024

Consultant, Product and Technology

  • Leading the Product and tech development efforts for Nestup
  • Conducted user research and created the product road map for the product from the customer insights
  • Researched the available technologies and the infrastructure options, did a cost analysis and Created the MVP version of the product from the scratch, hands-on!
  • Recruited content creator, designer and developer to automate the work on the creation of subsequent phases of the web application
BYJU'S
June 2020 to May 2024

Senior Product Manager

  • Spearheading development of OrderKart, a pivotal platform used by a 25,000-strong sales team for processing and fulfillment of orders worth ₹400 Cr. weekly across 4 business units
  • Designing and implementing a pricing engine to enable dynamic pricing for offline services, resulting in an increase of average order value by 10% across 330 centers.
  • Leading the creation of the catalogue management service, which is currently reducing the Time to Market of a product by 90%.
  • Actively increasing the customer retention percentage by 7% through the creation of a quotation-based order creation flow and reducing the initial payment to Order fulfillment TAT from 3 Days to 1 Day
  • On boarded 10 Logistic partners, led the API integration with the order management internal system, and designed the shipment allocation logic, reducing shipment delivery TAT by 25%.
  • Implemented a dynamic Down Payment (DP) structure based on product category and credit type, leading to a reduction in fake sales and order cancellation by 60%
Honda Cars India Limited
July 2015 to Jan 2018

Executive

  • Developed a spreadsheet-based data model that improved capacity planning accuracy, and reduced the required buffer capacity, saving ₹100 million across 200 suppliers.
  • Managed ordering and procurement of $146 million per month of automotive parts for assembly, ensuring a smooth supply chain by running the order creation platform operations for 40 vendors.

Education

Indian Institute of Management Calcutta logo

Indian Institute of Management Calcutta

Master of Business Administration
Operations, Marketing and Finance
June 2018 to April 2020
Dr. B R Ambedkar National Institute of Technology, Jalandhar logo

Dr. B R Ambedkar National Institute of Technology, Jalandhar

Bachelor of Technology
Mechanical Engineering
August 2011 to June 2015

Certifications

Amazon Web Services logo

AWS Certified AI Practitioner

Amazon Web Services
October 2024
Pendo.io logo

AI for Product Management

Pendo.io
September 2024
Harvard University logo

CS50x: Introduction to Computer Science

Harvard University
July 2024
freeCodeCamp logo

Responsive Web Design

freeCodeCamp
May 2024
Credential ID: suryatejag-rwd
The Product Folks logo

Insurjo'22 - Product Management Principles

The Product Folks
November 2022
Henry Harvin logo

Certified Business Analysis Professional (CBAP)

Henry Harvin
April 2020
Credential ID: 005455/IND/2614
KPMG logo

Lean Six Sigma Green Belt

KPMG
September 2018
Credential ID: